FAQ

Yes. We allow outside licensed caterers but require a ‘Food Hygiene Certificate’ and Food Waiver /Release Agreement to explicitly state that The Rock Tower is not responsible for food/drinks and any related injury arising thereof.

No. We do not have the license to cook in the kitchen, but you can use the microwave and oven for a fee but must provide Food Hygiene Certificate 1 week prior to your event.

Your hall rental includes the hours you specifically booked for your event. Please contact us if your event requires more time than this.

No.  Alcohol is not permitted on the premises. 

Yes!  We have a large floor that allows for a great cha-cha slide.

Our rentable hours are 8am to 10pm. We adjust when necessary.

Yes!  We allow an additional 1 hour for you to decorate (set up) for your event. If you need more time than this, we allow you to rent the room for additional time at the same rate. If you would like to rent the night before so everything is set up, and the room is available, we will charge at the same cost.

We will set up tables and chairs if you give us the set-up design you want, and the rest is up to you!  If not, you will handle your setup yourself based on your desired preference.

We have partners we can recommend but do not have an in-house DJ. If required, we’re happy to furnish their contracts for your direct dealings with them.

We can recommend our in-house suppliers, Sound engineer, videographer, or photographer.

We recommend a tour of our facility before making a booking. During the visit, you will see our banquet hall, rental items, and can have the opportunity to discuss our packages. We work by appointment only to ensure you have our undivided attention to answer your questions. You can make an appointment by calling (+44) 0207 700 7004 or sending an email to trtevents@hotr.org.uk  or from the book now link on the website.

We recommend booking your event as soon as you know the date. This will help you secure the date and time before other potential clients confirm their booking. We operate on a first come first serve.

The rental fee for the standard package varies depending on whether it’s a weekday or weekend. Do inquire from the Facility Manager during your visit.

You need to complete the booking form to provide details of your event including date, time, duration, and number of guests. This information is required for planning purposes. 

An estimated quote will be prepared based on your requirements for the event. Once the quote is approved, a signed contract and a deposit (of 25% of your total) will be required to reserve the hall. The balance MUST be paid 30 days prior to the event date.

The Diamond Arena holds up to 950 guests. Emerald holds 150 guests. Sapphire and Ruby suites seats 50 guests each.

There is a cleaning fee (£100) charged for cleaning the facility after the event.

What is your cancellation policy?

Client must provide a dated, written request for cancellation. Upon cancellation, the following fee schedule will apply:

• where the notice of cancellation is received less than one month before the date of commencement of the hiring: 100% of the full hire fees will be payable.
• where the notice of cancellation is received more than one but less than three months before the date of commencement of the hiring: 75% of the full hire fees will be payable.
• where the notice of cancellation is received more than three months but less than six months before the date of commencement of the hiring: 50% of the full hire fees will be payable.
• where the notice of cancellation is received more than six months but less than one year before the date of commencement of the hiring: 25% of the full hire fees will be payable.
• where the notice of cancellation is received more than one year before the date of commencement of the hiring: 10% of the full hire fees will be payable.

Yes! If you are using outside vendor(s), each vendor must be aware of your signed contract with The Rock Tower to ensure they comply with the terms and conditions of the rental agreement. We are happy to suggest vendors for your event needs.

No. Our venue has no parking for guests – the client is to sort out their own parking with the council if they need to.

Yes. We will hold a refundable Security Deposit of £15% of the total rental cost. The sum will be returned to you after your event. If there is any damage, repairs will be covered from your deposit and balance portion returned to you.

Your security deposit will be refunded within 21 days after your event provided all facilities were restored to the condition in which they existed prior to the event.

Round tables (60” round tables seating 8 – 10 guests)

Rectangular tables (8’ rectangular tables seating 8 -10 guests)

Yes.

Yes, you may decorate the rooms and tables. However, stapling, nailing, and taping to walls or ceilings are not allowed.

Clients need to take out all personal items at the end of the event and restore the hall and kitchen, if used, to their original state. The Rock Tower is not responsible for personal belongings left behind. Additional charges will apply if the client does not take down all decorations, gift wraps, and personal items; After the event, we provide a clean-up crew to vacuum and handle major cleaning and sanitising of the room at a minimal cost, however, we will take out the trash and put away tables and chairs.

Yes.

Nothing can be stapled, nailed, or tacked into walls, and nothing can be hung from chandeliers or from ceilings. Any damage or special clean up resulting from the use of the hall, will result in an additional repair bill.  Candles must be contained in a vessel two inches taller than the top of the flame. When using specialty decorations from outside vendors, the vendors must be responsible for their set-up, proper operation, storage, and pickup of equipment. (Remind them to bring extension cords.) All equipment or items brought in must be removed from our facility by the end of your function.  If you are unsure about any decoration limitations, please contact our Event Manager

Yes. The venue is handicap accessible with handicap-accessible restrooms and lifts.

The Rock Tower offers you the environment to create the image and seating configuration you desire for your event.  You may consult with our Facility Manager / Event Manager to suggest appropriate seating configurations based on event type and the number of guests that are expected to attend.